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Business Center Supervisor - Santiago, Isabela

at Converge Ict Solutions Inc. in Cagayan Valley
Published at Oct 30, 2020

Qualifications

Must have a bachelor's degree in any 4 years course
With at least 2-3 years of supervisory capacity with combined experience in sales, business center or store and people management
Good in business presentation and communication skills
Willing to do field work
With driver’s license and can drive 4-wheels (MT, AT)
Preferably local resident of Santiago, Isabela or nearby areas
Make sure to attach your updated resume for us to further assess your application

Job Description

REVENUE AND EBITDA ACHIEVEMENT

100% achievement of sales acquisition, up sell/ cross-sell and revenue targets, in general, within the area
Executes strategies to increase business center sales
Implements sales plan for up sell and other activities that will increase APRU
Ensures the overall profitability of the store

CUSTOMER DELIGHT

Handles escalation from the staff level. Deals with clients who need to voice out their inquiries and/or complaints (technical or non-technical) to higher authority
Implements program to achieve CSAT targets

OPERATIONS MANAGEMENT

Executes strategies to ensure business center metrics are achieved (grow sales, first contact resolution, TAT for processing all aftersales request received and manage complaints, collection handling, CSAT)
Ensures the safety of the branch’s collection
Together with quality team, analyzes business center statistics and use the data to improve business center operations
Comply with all necessary reports needed by other departments

PEOPLE DEVELOPMENT

Mentors and coaches’ people
Together with training team, identify training opportunities to ensure competence and continuous learning for team members
Conducts regular meetings
Performs job evaluation review and feedback mechanism

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Published at Oct 30, 2020
Viewed: 4780 times