Technical Support Specialist (voice And Chat Support)

at Kaskade Solutions Inc. in Metro Manila
Published at Aug 16, 2021

At Kaskade, we pride ourselves on empowering clients through a series of multi-level business solutions – strong building blocks that drive and sustain growth. Our team combines innovative tools and techniques to deliver targeted solutions that meet every business need.

We are looking for a full-time Technical Support Specialist (Voice and Chat Support)

• As a Support Product Specialist, you will not only support the customer experience but the support team as a whole with your technical knowledge, product understanding, and in-depth system workflow expertise. This role will be a key player in both improving the employee and customer experience via a deeper understanding and focus on process improvement.
• Provide a world-class experience to all current customers who need support, troubleshooting, inquiries, concerns, product knowledge, and adoption.
• Mentor and assist the customer support team specifically those more technical and those that require a deeper product knowledge.
• You will take the lead on more technical inquiries and in coaching the team on more technical issues.
• You will work with leaders of the support team on system consolidation, process refinement, and workflow improvements.

• You will aid in training and knowledge base development as well as internal documentation.
• Focus on results. Obsess over their success. Design solutions.
• Help to identify internal obstacles and pain points and design solutions.
• Manage priorities and tasks efficiently in a high-intensity environment, always looking for ways to work smarter, not harder.
• Develop creative and lasting value-based solutions to retain and renew customers, increasing the effectiveness of our platform and the customer’s delight in its impact on their business.

Requirements: *. Experience as a Technical Support Specialist or similar CS role

• Familiarity with websites and domains is a PLUS
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills

If you think you are the right candidate:
1. Send CV
2. Email to hr@kaskade.ph with the subject: Technical Support Specialist (Voice and Chat Support)