It Helpdesk Specialist • Night Shift

at Transec Bpo Solutions Inc. in Metro Manila
Published at Dec 02, 2021

WHY APPLY FOR THIS POSITION?
• Temporary Work From Home
• Competitive salary package
• Fixed schedule and weekends off
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JOB OBJECTIVE
To assist in the overall IT help desk support of the internal team.
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ESSENTIAL JOB FUNCTIONS
• Perform troubleshooting and provide a technical resolution regarding hardware and software issues of internal employees.
• Respond and resolve IT-related inquiries, requests, or concerns from internal employees through a ticketing system.
• Update database records and process account creation for new hires, terminations, and other status changes in employees.
• Assist with employee knowledge base and usability of software resources. This also involves updating and managing software documentation.
• Control consistency of internal IT systems and processes through audits.
• Facilitates the provision and de-provision of accounts as well as managing software licenses.
• Run audits on licensing and software account management.
• Work directly with our Lead Business Operations Manager to accomplish day-to-day IT and account management operations including projects.
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SKILLS & QUALIFICATIONS
• Bachelor’s degree in any IT-related field.
• Minimum 3 years of experience in an IT support role.
• Required knowledge in IT support, software account management administration, and data security.
• Have excellent verbal and writing skills in English.
• Prior in-house IT support experience with an understanding of IT infrastructure is a huge plus.
• Willing to work on the night shift.
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DISCLAIMER: As much as we would like to get in touch with everyone for showing interest in this job opening, we would only be able to reach out to shortlisted candidates. Thank you.

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Published at Dec 02, 2021
Viewed: 3868 times