Mandarin Customer Order Fulfillment

at J-k Network Services in Makati City
Published at May 18, 2022

Company Profile: One of the multinational manufacturing companies that produce cleaning supplies and other chemical consumables.

Position: Mandarin Customer Order Fulfillment
Salary: Php69,000-Php70,000
Industry: Shared Services/Manufacturing Company
Schedule: Dayshift (9:30Am to 6:30 PM)
Location: Makati City
Work Set-up: Work onsite
Benefits:
• HMO
• Language allowance
• Meal+Rice Allowance
• Profit share
• Retirement Fund

Duties:
• Proactive order management and anticipating and solving issues relating to customer orders via email and calls
• Liaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
• Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem
• Identifies and implements process improvements and identifies efficiencies and best practices
• Conducts trade visits with sales representatives if required and visits local country as representative of SSC as necessary
• Collaborates with E-commerce department to solve systems issues
• Develops and maintains customer service performance reporting systems to assist local country in efficient management of its business
Requirements:
• Can speak, read and write in Mandarin and English.
• Bachelor’s Degree graduate.
• System: SAP and Excel (Basic to Intermediate) preferably
• Able to multitask and work under pressure with strong attention to details
• Able to work on his own initiative and prioritize tasks
• Values operating in a collaborative and cooperative environment.
• Demonstrates flexibility and adaptability to changes
• Has a strong sense of urgency
Recruitment Process:
• Initial Screening
• 2-Competency-based interview
• Language Assessment
• Job Offer

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Published at May 18, 2022
Viewed: 2930 times