Bpo Trainer (onsite, Alabang/ Las Piñas)

at Student Loan & Savings in Metro Manila
Published at Jul 19, 2022

• Develop, enhance and facilitate New Hire Training such as Language Skills Enhancement Training, Customer Service/Sales Training and Product Specific Training.

• Generate digital and print training materials such as video presentation and manuals.

• Perform role-playing activities to enhance customer service and negotiation skills.

• Able to keep trainees focused and ensure comprehension of critical learning elements during training session.

• Evaluate the progress of trainees and determine the skills for improvement to boost performance.

• Build mentorship program to regularly develop the skills of trainees.

• Create and maintain updated training reports/records and materials.

• Supervise new hires/trainees during training period.

• Act as a Subject Matter Expert related to training concerns.

• Provide feedback and updates to the Operations Management concerning process and performance improvement.

• Perform other related duties and assignments as required by the management.

• Bachelor's/College Degree in any field or equivalent work experience.

• 5+ years of working experience in Training/Learning and Development preferably in BPO/call center.

• Experience working for financial related campaign is an advantage.

• Exceptional interpersonal skills; strong oral and written communication skills.

• Superb research, instructional and presentation skills.

• Excellent ability to exercise good judgement and make sound business decisions.

• Strong leadership, organizational, analytical and problem-solving skills.

• Proactive and solutions/action oriented with proven ability to work with minimal supervision/direction.

• Amenable to work with graveyard shift schedule.

• Flexibility to work in a start-up office environment

• Amenable to work onsite - Las Piñas (near Alabang)

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Published at Jul 19, 2022
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