Quality Auditing Associate Manager

at Neksjob Philippines (Anywhere)
Published at Nov 10, 2023

Quality Auditing Associate Manager
Quezon City | Hybrid Set up


Duties/Responsibilities
• Assess quality issues, conduct root cause analysis, recommend insights, develop improvement plans, and collaborate with operations team to improve quality performance
• Establish a quality governance process with Client and operations to ensure effective communication and organization, including change management, tools enhancement and process changes.
• Drive investigation of highly sensitive issues affecting Client, working with different teams to understand why and what happened
• Proactively identify opportunities and coordinate with different functions – operations, training, workforce, and reporting towards quality improvement
• Surface creative workarounds for quality issues where tools are the root cause and a technology solution is not imminent.
• Establish governance with the Training & Policy team to execute requirements from client and internal stakeholders.

Requirements:
- Minimum 7 years of BPO QA experience (5 years supervisory experience)
- Open to bachelor's degree holder and undergraduates
- Strong critical thinking and problem-solving skills

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Published at Nov 10, 2023
Viewed: 916 times