Account Manager (Customer Service Representative II)

at TASQ Staffing Solutions (view profile)
Published May 12, 2024
Location Unit 501 Cattleya Condominium, Salcedo St. 235, Legazpi Village, Makati City, Makati, Philippines
Category Services  
Job Type Full-time  

Description

TASQ Staffing Solutions is looking for two Account Managers (Customer Service Representative II) in Cebu.

The Account Manager role is not a lead or a manager level role.

Graduate of any Bachelor’s degree (4-5 years course) we can also consider candidates who have completed at least 2 years of college with extensive account management/client relations experience.
Must have at least 2 years operational, customer service, client relation/account management experience (voice experience)
Strong account management/client relations experience is required.
Excellent communication skills
Excellent client management/client relations skills
Proficient in MS Office Suite
Open to work onsite in Cebu Business Park, Cebu, Philippines
Open to graveyard schedule
Can start ASAP

Essential Duties and Responsibilities:
• Responsible for all client communications, conflict resolution, and compliance on client
deliverables and revenue.
• Reviews all major deliverables with clients (i.e. strategic brief, function spec, tech spec, etc.) to
ensure quality standards and client expectations are met.
• Oversees New Client Start Up Operations.
• Ensures that client issues are dealt with in an efficient manner, informing the Director of Client
Services any problems that may arise.
• Oversees administration of each client contract according to the contract terms
• Approves Change Orders and invoices, and is responsible for periodic payment collections.
• Works closely with the project team to regularly update pertinent client data and maintain a
continuous knowledge of set up and updates status in order to identify potential issues and/or
opportunities within or related to any start up or database updated project.
• Ensures that all Triage processes and procedures are followed and quality standards are
met.
• Pursues opportunities for account growth and new business, involving the DCR and VP of Sales
as needed.
• Communicates the client's goals and represent the client's interests to the team.
• Provides regular communication that meets or exceeds client expectations.
• Providers clients with an effective understanding of company capabilities and service, and
communicates all triage offerings to the clients as appropriate.
• Responsible for regular input in CRM on all account activity, including status and call reports on a
weekly basis.
• Oversee data warehouse training for key account contacts.
• Oversee annual client retraining when appropriate.
• Assist sales personnel with running reports using the data warehouse portal.
• Present via conference call or in person annual performance results and outcomes in accordance
with client tier level benefits and the triage client review process.
• Prepare all necessary stewardship documents for service review to included performance and
ROI.
• Review all other essential account informational items (i.e. system profile review) for accuracy.
• Ensure renewal terms for each account are properly processed and entered into the triage billing
application.
• Re-supply clients with training and marketing materials and custom forms as needed. Charge back
the costs of those forms to clients as appropriate

Qualified applicants can expect a call within 24-72 business hours. A follow-up text and email will be sent for those who were unable to respond.

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