Quality Specialist for our Fraud Campaign – Taguig

at TASQ Staffing Solutions (view profile)
Published May 12, 2024
Location Unit 501 Cattleya Condominium, Salcedo St. 235, Legazpi Village, Makati City, Makati, Philippines
Category Services  
Job Type Full-time  

Description

TASQ Staffing Solutions is looking for a Quality Specialist for our Fraud Campaign in BGC!

Why should you apply for this job?
• Quarterly performance bonus.
• Outstanding career development opportunities and fast track career progression.
• Enjoy a fair work-life balance.
• HMO and Life Insurance for employee and 2 dependents for free.
• 24 Leaves annually.
• Inside the Central Business District area.
• Use of Gym, pantry, karaoke room, sleeping quarters and other recreational facilities.
• Great place to work certified.
Key Responsibilities:
• Execute Transaction and call monitoring in line with agreed service quality plan.
• Provide coaching and feedback to agents.
• Perform RCAs and report findings to Operations to develop actions for mitigation.
• Identify Training needs and work collaboratively.
• Participate in calibration sessions to bring about consistency in evaluation.
• Process transactions/take calls to remain hands on process domain.
• Perform process audits to ensure compliance to SOPs.
• Share audit outcomes during pre and post shift team huddles.
Key Requirements:
• Bachelor's degree graduate, any field.
• 2-3 years of prior work experience.
• Ability to work collaboratively and effectively in remote environments.
• Eye for details – Analytical Ability.
• Collaborative partnership with other teams to bring about synergies.
• Amenable to work full ONSITE in BGC Taguig.

Qualified applicants can expect a call within 24-72 business hours. If you miss the call, you'll get a follow-up email and/or text.

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